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People & HR

Every employee record, the org around it, and the paperwork that follows.

One record per person — reporting lines, departments, locations and legal entities, private fields only HR sees, and a dated history of every change.

The People directory listing employees with title, department and status

What's included

Records and structure

  • Departments, locations, entities and business units, with unit heads who see their whole sub-tree
  • Private profile fields visible only to the person and HR, with a history of every change
  • Changes that take effect on a future date, applied on the day
  • Contract workers, and converting them to employees

Documents and letters

  • A document library with types, required details and expiry
  • Letters from templates, with approval and the employee's acknowledgement
  • Printable ID cards and equipment issued, returned and replaced
  • Probation check-ins and background-check tracking

Moving in

  • Import people from a spreadsheet, check duplicates and merge them
  • Compare against your old system's export before you switch
  • Undo an import — approved by a second person

Help desk

  • Categories, audiences and representatives
  • Response times, escalation and reopening rules
  • Response templates and help-desk reports